Privacy Policy

What we collect

• Account data: name, email, company, role, authentication tokens.
• Product usage: events, device/browser metadata, performance signals.
• Customer-uploaded files: only when you use FileFeed to ingest files; retention follows your org’s settings.
• Support interactions: tickets, chat threads, diagnostic logs you share.

How we use data

• To provide the importer and Automated FileFeeds, including validation, mapping, and delivery you configure.
• To secure the service (fraud, abuse, incident response, audit logs).
• To improve reliability and UX (aggregated analytics, performance tuning).
• To provide support you request.

Data retention

• Account and billing data: retained while you are a customer and as required for compliance.
• File uploads and derived data: retained per workspace settings; you can delete or request deletion.
• Logs: retained for security/operations on a rolling basis.

Security

• Data encrypted in transit (TLS) and at rest.
• Access controls, least privilege, audit logging, and environment isolation.
• Regular backups and monitoring.

Your choices

• Access, update, or delete your account data by contacting support.
• Configure file retention and deletion inside FileFeed.
• Opt-out of non-essential communications via email preferences.

Cookies and tracking technologies

We use cookies and similar technologies to operate and improve our website. These include strictly necessary cookies (session management, security), analytics cookies (Google Analytics, Microsoft Clarity), functionality cookies (preferences), and targeting cookies (advertising relevance). You can configure your browser to refuse cookies, though some features may not function properly.

Analytics and session recording

Google Tag Manager & Google Analytics. We use Google Tag Manager to manage tracking scripts and Google Analytics 4 to collect website usage data including pages visited, time on site, referral sources, and user interactions. For more information, visit the Google Privacy Policy. You can opt out via the Google Analytics Opt-out Add-on.

Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Third-party services

• Calendly: used for scheduling demo calls. Calendly collects your name, email, and scheduling preferences under their privacy policy.
• YouTube: embedded videos may set cookies and collect viewing data under Google's Privacy Policy.
• Google Fonts: fonts are loaded from Google servers, which may log your IP address.
• Resend: used to deliver transactional emails (e.g., account confirmations). Email addresses are processed under their privacy policy.

Subprocessors

We use vetted infrastructure and monitoring providers to run FileFeed. On request we provide a current list of subprocessors and notify customers of material changes where required.

International data transfers

Your data may be transferred to and processed in countries other than your own, including the United States, where our servers and third-party service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

California privacy rights (CCPA)

If you are a California resident, you have additional rights under the CCPA, including the right to know what personal information we collect, request deletion, and opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights, contact support@filefeed.io.

Children's privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.

Contact

For privacy questions or requests, contact support@filefeed.io.